Refund and Returns Policy

Our Refund and Return Policies

Refunds For Damaged Products Upon Delivery

  1. Contact Us: Notify us within 48 hours of receiving the damaged or faulty product by contacting our Customer Support team at +254-740- 470-976 Provide your order number and a clear description of the issue.

  2. Return Authorization: Our team will guide you through the return process. You may be required to provide photographs or videos to illustrate the damage or fault.

  3. Return Shipping: We will arrange for the return shipping of the damaged or faulty product at no cost to you.

  4. Refund Process: Once we receive the returned item and verify the issue, we will initiate the refund process. Refunds will be made to the original payment method used for the purchase.

Refunds for Undelivered Products:

If you have made a payment, but you haven’t received your product within 5 business days (excluding weekends and public holidays), please follow these steps:

  1. Contact Us: Notify us by contacting our Customer Support team at [Insert Contact Information]. Provide your order number and any relevant details.

  2. Investigation: We will launch an investigation to determine the status of your order and the cause of the delay.

  3. Resolution: Depending on the investigation results, we will either expedite the delivery or offer a refund, which will be credited back to your original payment method.

Returns Policy

Returns for Faulty Products Applicable Within Warranty Period:

  1. Contact Us: Notify us by contacting our Customer Support teamĀ  Provide your order number, a detailed description of the issue, and any relevant documentation such as warranty cards or invoices.

  2. Assessment: Our team will assess the issue and provide you with instructions on how to proceed. In some cases, you may need to contact the manufacturer directly..

  3. Return Shipping: You may be responsible for the return shipping cost, depending on the manufacturer’s warranty policy.

  4. Resolution: Once we receive the returned item and confirm the fault falls within the warranty coverage, we will work with you to provide a replacement, repair, or refund as per the manufacturer’s warranty terms.

Important Notes:

  • Please retain all original packaging and documentation for returns and refunds.

  • Refunds may take up to 3 business days to process after the returned item is received and inspected.

  • Novatech Technologies reserves the right to refuse refunds or returns if the product is found to be in good working condition, has been misused, or the warranty period has expired.

  • For any additional information or assistance, please do not hesitate to contact our Customer Support team.

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